Comments for Gainsight Software https://www.gainsight.com/ Thu, 14 Sep 2023 05:14:28 +0000 hourly 1 https://wordpress.org/?v=6.3 Comment on Understanding the Role of Customer Success in the Customer Journey by Suzzette Rabajante https://www.gainsight.com/blog/customer-success-journey/#comment-66971 Fri, 23 Jul 2021 03:10:02 +0000 http://gainsightprod.wpengine.com/customer-success-best-practices/?p=645#comment-66971 Good overview of what CSM responsibilities in each life cyle.

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Comment on 5 Principles of Human-First Products by Vinodh Madhavan Kala https://www.gainsight.com/blog/5-principles-of-human-first-products/#comment-66403 Thu, 08 Jul 2021 22:21:11 +0000 https://www.gainsight.com/?p=25513#comment-66403 Nailed it. Human-First approach is missing in almost all products that we have today. It would change the perspective totally of a Machinized future. Very good thought process and I would love to try it out in the organization that I work for.

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Comment on 7 Takeaways from CCO Organizational Structure Survey by Maria Funkhouser https://www.gainsight.com/blog/7-takeaways-from-cco-organizational-structure-survey/#comment-63544 Tue, 04 May 2021 11:47:50 +0000 https://www.gainsight.com/?p=35990#comment-63544 Great article, I think that with a well defined Model of CS that you could actually charge as part of SOW. I think that if its defined, and you also define what’s “paid for services” as a continuation off the offering … maybe offering specialization in a specific area, you will logically help customers understand VALUE and what you pay extra for! We also have parts of our business Globally (EU,UK) where the customers do pay for services, so it also can vary country to country based on their experiences or past. Anything can change……

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Comment on 7 Takeaways from CCO Organizational Structure Survey by Jack Johnson https://www.gainsight.com/blog/7-takeaways-from-cco-organizational-structure-survey/#comment-63506 Mon, 03 May 2021 19:22:38 +0000 https://www.gainsight.com/?p=35990#comment-63506 Nick – Your CCO survey findings are very sympathetic with our own surveys and benchmark data.

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Comment on Pulse Everywhere: The Biggest Pivot of My Career by Greg Sheldon https://www.gainsight.com/blog/pulse-everywhere-the-biggest-event-pivot-of-my-career/#comment-56149 Tue, 30 Jun 2020 19:12:13 +0000 https://www.gainsight.com/?p=31039#comment-56149 Well done May, Thanks for sharing your experience from what was a live event to the virtual event you pulled off.

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Comment on How I’m Using Gainsight To Plan For 2020 With My Board by Matthew Klassen https://www.gainsight.com/blog/how-im-using-gainsight-to-plan-for-2020-with-my-board/#comment-53803 Thu, 09 Apr 2020 19:07:45 +0000 https://www.gainsight.com/?p=28188#comment-53803 In reply to A.J. Morris.

That’s our threshold for Gainsight customers’ adoption. Each of our customers might have a different threshold for their own adoption scores, so it really depends on what’s meaningful for them!

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Comment on How I’m Using Gainsight To Plan For 2020 With My Board by A.J. Morris https://www.gainsight.com/blog/how-im-using-gainsight-to-plan-for-2020-with-my-board/#comment-53475 Thu, 02 Apr 2020 18:40:33 +0000 https://www.gainsight.com/?p=28188#comment-53475 Specifically in the 2. Health Score section, is 60% adoption rate the number you coach your customers to try to achieve?

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Comment on How to Forecast Renewals by Janica https://www.gainsight.com/blog/gs-how-to-forecast-renewals/#comment-53352 Mon, 30 Mar 2020 22:24:16 +0000 https://www.gainsight.com/?p=26741#comment-53352 Very insightful read! I agree that data should be at the forefront of any business strategy. Employing machine learning as well as AI technology is definitely a key way to get ahead of the pack.

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Comment on 3 Ways to Measure Customer Success Manager Performance by Thomas https://www.gainsight.com/blog/measure-customer-success-manager-performance/#comment-53043 Mon, 23 Mar 2020 21:22:02 +0000 http://gainsightprod.wpengine.com/customer-success-best-practices/?p=621#comment-53043 Good reading, much appreciated!

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Comment on The Guide to Customer Marketing by Neha Sehgal https://www.gainsight.com/blog/guide-customer-marketing/#comment-52716 Fri, 13 Mar 2020 07:55:28 +0000 https://www.gainsight.com/?p=8643#comment-52716 Hey Will,
Really Good Read.
Customer marketing is an essential part of any business and if you do it the right way, your business can grow a lot.

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