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TRUSTED BY LEADING BRANDS
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Centralize your customer data
Easily connect multiple data sources with powerful integrations.
- Make your customer success platform the core of your technology stack by easily integrating your key customer technologies
- Implement out-of-the-box integrations to critical systems across categories including CRM, support, business intelligence, and analytics
- Push data and power activities using Gainsight APIs
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Model customer relationships
Mirror your business’s customer structures across Gainsight.
- Manage multiple products, deployments or services that you’ve sold to a customer, in combination with their account hierarchy
- Manage the customer at every level without losing sight of the overall picture thanks to standard object structures
- Apply Gainsight’s functionality to every dimension of the customer relationship
NEW!
Manage your data architecture
Leverage self-service control over object design.
- Enjoy flexibility and full control over your object structure, schema, and data within Gainsight
- Easily edit your data design through an intuitive administrative interface
- Continually develop and optimize your Gainsight schema as your business evolves
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Derive more from customer data
Uncover signals across even the most complex datasets.
- Perform powerful multi-step transformations, including statistical functions, aggregations, multi-dataset merges, formulas, and time-series calculations
- Merge and transform customer data from various sources with drag-and-drop ease to create more meaningful datasets for further analysis
- Explore customer insights with intuitive, robust analytics and align your team with beautiful reports and dashboards
Accelerate with best practices
Import proven assets from a community-enhanced library.
- Channel the industry-leading expertise of the Gainsight community and team
- Move quickly with top-rated templates across all areas of Gainsight, including playbooks, workflows, reports, and rules
- Unite your technologies with one-click configurations for common use cases within Gainsight’s Sightline partner ecosystem
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Deliver the Outcomes Your Customers Desire
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Sightline Integrations
Save time and integration resources with the first complete customer success ecosystem
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Sightline Vault
Accelerate your path to value with a community-enhanced best practice asset library
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Business Modeler
Capture your unique customer relationships and apply Gainsight functionality to every dimension
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Flexible Data Management
Enjoy scalable, self-service control over your object structure, schema and data
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Powerful Insights
Automate powerful, multi-step data transformations, and uncover critical insight
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The Horizon Experience
Combine powerful capabilities with an intuitive, simple experience for users