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Drive adoption, retention, and value realization through your product.
One central hub for all customer needs.
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Pulse 2023 is more than software’s biggest conference on durable growth. It’s a celebration of ten years of joy, and an invitation to ask what if about a future that’s yet to be written.
Create a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product.
The Business Case for Customer Success Management:Whitepaper (Forrester Report)
Ain't no event like a Gainsight event, 'cause the learning opportunities don't stop! Join us for an upcoming session or watch one on-demand!
Customer Success Catapult Webinar Series Presented by Gainsight Essentials
Launching New Features and Guiding Users to Value
Fueling Your CS Strategy via Product Experience
Launching your First Digital-First Segment
Operationalizing the Sales to CS Handoff
Create a Meaningful & Predictable Health Scorecard
Make Accurate & Actionable Data a Priority
Selling the Value of CS Internally and Externally
EVOLVE with Gainsight: Product Launch Series
10 Things to Avoid in 2022 During Your Pursuit of Customer Success
Evolve Your CS Strategy and Power Growth Across the Customer Lifecycle
Aligning Product & Customer Success Teams to Fuel Growth
Lessons Learnt Launching CS & Gainsight into Hyper Growth
Driving Alignment and Collaboration with an End-to-End Value Framework (Gamechanger CCO Series)
Driving Product-Led Growth with the Right Tech Stack
We’re dropping knowledge on the weekly so you can navigate your growth journey to NRR nirvana. Explore our latest posts.
Modernize Health Scores in Order to Monetize Retention and Expansion
Tim Van Lew | September 2023
How Glean Leverages Gainsight Essentials and Generative AI to Drive Customer Success
Abigail Spear | September 2023
Build the Blueprint for Value Realization at Scale
Tim Van Lew | August 2023
How to Create Digital Scale in Your Early-Maturity CS Program
Tim Van Lew | July 2023
How Notion Approaches Customer Health Scoring for All Segments
Tim Van Lew | June 2023
It’s Day One as a New CS Leader. Now What? 🤔
Gainsight | May 2023
Gainsight Essentials: A Year in Review
Gainsight | March 2023
Make These CS Adjustments Now to Overcome Economic Headwinds
Gainsight | February 2023
Scale Customer Success Workflows Through CS Ops
Hit the Ground Running With Gainsight Marketplace
Ryan Balke | January 2023
Customer Moments of Truth Are Your Map to Digital Scale
Sabina Pons | December 2022
How to Create Healthy, Sustainable Growth for Your Early-Stage SaaS Businesses
Scott Salkin | November 2022
Making Your CS Tech Stack a Critical Building Block in Revenue Growth
Gainsight | November 2022
Find Digital Scale Through the Rise of the Bionic CSM
Trust is a prerequisite for total company alignment to customer success
Gainsight | October 2022
In-depth guidance for customer success and product experience knowledge seekers who are ready to raise their game.
Learn Alongside Your CS Peers In The Essentials Accelerator
Gainsight Essentials Journey Orchestrator
10 Essential Email Templates To Jumpstart Your Digital-Led CS Strategy
Limiting Surprises with Gainsight Health Scores
Improve CS Collaboration With Sales To Drive Revenue Expansion
Science + Systems: There’s More To High Touch Customer Success Than The Art Of Relationships
Aligning Responsibilities & Outcomes For Customer Success
Creating An Onboarding Experience Customers Will Love
Creating Powerful Scorecards That Power Customer Outcomes
Net Retention + Expansion Your Customer Success Revenue Partners
Creating Alignment Throughout Your Organization To Support Early Stage Customer Success
Smarter Not Harder: Launching Customer Success from Scratch
Product Experience: A Key Driver Of Your Customer Success Journey
Learn How To Better Anticipate and Predict Customer Renewals
Establishing Scaleable, Effective Customer Success Playbooks
Deliver an exceptional product experience by deeply understanding what users are doing in your product—and proactively guiding them to value.
Get everyone at your company on the same page about how customer success will become a growth engine for your business.
Expedite outcomes from customer success for both your customers and your business.
Orchestrate your data, processes and team around customer success using all the essential tools and technology from Gainsight.
Easily expand into more of Gainsight’s robust feature set as your customer success program matures.
Identify and set the priorities that will rocket customer success through each stage of maturity.
Regular learning opportunities for those with an insatiable curiosity hunger for customer success.
Take a look at how Gainsight Essentials would impact your business.
Set up the foundation that will create product-led growth for your company.
Win in business while being human-first.
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